The general practices of Schalkwijk Health Centre use a new telephone system with a choice menu when you call us. 

With this, we offer you the opportunity to avoid waiting in the queue on the phone. We can call you back! Of course, you always have the choice to wait, but the waiting time is the same as the call-back time. So if you choose to call back, you will not lose your position in the queue. 

Even during breaks and at times when we cannot answer the phone immediately, we will not keep you waiting unnecessarily. You will automatically be given a time when you will be called back. 

There are some things you can do during breaks and when we are closed. 

The emergency line always remains accessible and you can also request a repeat prescription at any time and cancel your appointment 24 hours a day, should the appointment no longer be needed. 

In this way, we ensure that we are more accessible and more effective with your and our time so that we can pay ‘even’ more attention to you as a patient. 

Therefore, listen carefully to the menu choices the first time you call.