• Briand Avenue 11
  • 2037 XE Haarlem
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Complaints procedure

Complaints procedure

Complaints and suggestions

With professional expertise and the best facilities, the staff at the Health Centre are committed to providing you with the best possible service. Should you nevertheless be dissatisfied, we would like to hear about it

What do we do with your complaint?

The most important thing is to see with you whether the complaint can be resolved to your satisfaction. Another factor is that we use your complaint to improve our services if necessary. For the purpose of its complaints procedure, Schalkwijk Health Centre has established a procedure by which a complaint is handled. This procedure states, among other things, that a complaint must be dealt with in a maximum of four weeks

Make a suggestion
You can submit your suggestion by email at the following email address: office@gcschalkwijk.nl

Postal address:
Schalkwijk Health Centre
Attn: Mr R. Mors, practice manager/complaints coordinator
Briandlaan 11A , 2037 XE Haarlem
(Monday, Tuesday and Thursday from 9am to 1.30pm)
T: 023-5336792

 

 

What if Schalkwijk Health Centre's complaints procedure does not provide relief?

It may happen that you are dissatisfied with the outcome of Health Centre Schalkwijk's handling of your complaint in which case you can submit your complaint to the complaints committee to which the care provider concerned is affiliated. Below you will find the corresponding addresses and websites for the various disciplines; on these sites you will also find all the information on how your complaint will be handled.

It is best to discuss your complaint with the person involved first. You tell them what you are dissatisfied about and the person involved will then have the opportunity to change certain things or explain the course of events to you. You may reach a solution in such a discussion. If the complaint is not resolved, you can submit the complaint to the Health Centre. You can also contact the Health Centre directly.

 You can file your complaint in different ways.

  • When making a complaint, you can use the online complaint form below.
  • Or you can download the complaint form, fill it in completely and send it to the health centre postal address below or you mail the complaint to klachten@gcschalkwijk.nl
  • You describe your complaint as best you can in an e-mail message
  • You come to report your complaint verbally. The complaints coordinator will then try to describe your complaint as best as possible using the complaint form and take it up.

It may be that you are not satisfied with the organisation, communication or the way you were treated in the health centre and you cannot work it out together? Then you can submit a complaint to the complaints committee to which the healthcare provider is affiliated.

 

 

GPs

DOKh Foundation complaints committee

Ruby Street 6
1812 RB Alkmaar
For more information: www.dokh.nl

 

Physiotherapists

Complaints committee of the KNGF 

PO Box 248
3800 AE Amersfoort
For more information: www.defysiotherapeut.com

 

 

Psychologists

Supervisory Board/ NIP 

Arthur van Schendelstraat 650
3511 MJ Utrecht
For more information: www.psynip.nl

 

 

Dieticians 

Paramedics Complaints Committee

PO Box 19207
3501 DE Utrecht

For more information: www.klachtencommissieparamedici.nl

 

 

Speech therapy

National Complaints Committee for Speech Therapy in the First Line
Attn: official secretary
PO Box 75
3440 AB Woerden
T: 0348-45 70 73

For more information:
https://www.nvlf.nl/paginas/openbaar/werk-en-organisatie/interprofessionele-klachtenbehandeling

Complaint

Report a complaint