With professional expertise and the best facilities, the staff at the Health Centre are committed to providing you with the best possible service. Should you nevertheless be dissatisfied, we would like to hear about it
The most important thing is to see with you whether the complaint can be resolved to your satisfaction. Another factor is that we use your complaint to improve our services if necessary. For the purpose of its complaints procedure, Schalkwijk Health Centre has established a procedure by which a complaint is handled. This procedure states, among other things, that a complaint must be dealt with in a maximum of four weeks
Make a suggestion
You can submit your suggestion by email at the following email address: office@gcschalkwijk.nl
Postal address:
Schalkwijk Health Centre
Attn: Mr R. Mors, practice manager/complaints coordinator
Briandlaan 11A , 2037 XE Haarlem
(Monday, Tuesday and Thursday from 9am to 1.30pm)
T: 023-5336792
It may happen that you are dissatisfied with the outcome of Health Centre Schalkwijk's handling of your complaint in which case you can submit your complaint to the complaints committee to which the care provider concerned is affiliated. Below you will find the corresponding addresses and websites for the various disciplines; on these sites you will also find all the information on how your complaint will be handled.
It is best to discuss your complaint with the person involved first. You tell them what you are dissatisfied about and the person involved will then have the opportunity to change certain things or explain the course of events to you. You may reach a solution in such a discussion. If the complaint is not resolved, you can submit the complaint to the Health Centre. You can also contact the Health Centre directly.
You can file your complaint in different ways.
It may be that you are not satisfied with the organisation, communication or the way you were treated in the health centre and you cannot work it out together? Then you can submit a complaint to the complaints committee to which the healthcare provider is affiliated.
GPs
DOKh Foundation complaints committee
Ruby Street 6
1812 RB Alkmaar
For more information: www.dokh.nl
Physiotherapists
Complaints committee of the KNGF
PO Box 248
3800 AE Amersfoort
For more information: www.defysiotherapeut.com
Psychologists
Supervisory Board/ NIP
Arthur van Schendelstraat 650
3511 MJ Utrecht
For more information: www.psynip.nl
Dieticians
Paramedics Complaints Committee
PO Box 19207
3501 DE Utrecht
For more information: www.klachtencommissieparamedici.nl
Speech therapy
National Complaints Committee for Speech Therapy in the First Line
Attn: official secretary
PO Box 75
3440 AB Woerden
T: 0348-45 70 73
For more information:
https://www.nvlf.nl/paginas/openbaar/werk-en-organisatie/interprofessionele-klachtenbehandeling
We are open for new registrations. Please fill in the form completely. You will receive an email confirmation from our practice within 72 hours.
Do you have any further questions? Then you can make a call-back appointment by phone.
Please contact our doctor's assistant for this.
You can view your data, either through the GP or online. Online, you can view your data using your phone or computer, wherever you are. You log in to a secure website or app. You will see key information such as your diseases, your medications and results of tests.
If you have any questions about your results, you should call the practice yourself. Add the ‘’Call for an appointment’’ button, note white letters should be used.
For less urgent complaints, you can send us an e-Consult. Our practice will then usually answer your query within 72. Since you do not call, this saves us incoming calls and helps us spread out crowds.
Contact the doctor's assistant or click on the button
MyHealth.net is an online environment that allows you to easily and quickly arrange health matters with your GP or pharmacy.
Check with your GP or pharmacy whether they offer MijnGezondheid.net. To complement the MijnGezondheid.net patient portal, you can use the MedGemak app.
As far as possible, request repeat prescriptions online. This saves the practice numerous phone calls. This directly saves time for our practice.
As far as possible, request repeat prescriptions online. This saves the practice numerous phone calls. This directly saves time for our practice.
Via MyHealth.net it is possible to access your medical records. It is possible to gain insight into the items below:
Your (GP) doctor and pharmacies can connect their computers to the National Switch Point (LSP). Through the LSP, they can share your medical data. Another healthcare provider can view those medical details. The video below briefly explains how the LSP works when you come to the GP surgery.
